Terms & Conditions

Last updated: 16/06/2026

Welcome to Aluna Studios. By accessing our website, purchasing a package, booking a class, attending a session, or using our services, you agree to be bound by the following Terms & Conditions, Studio Policies, Privacy Policy, and any other policies published by Aluna Studios from time to time.

Aluna Studios reserves the right to update, amend, or revise these Terms & Conditions at any time without prior notice. The latest version published on our website or booking platform will apply.

1. General

Aluna Studios provides Pilates and movement-based classes, private sessions, workshops, events, and related studio services.

All clients are responsible for reading and understanding our policies before making any purchase or attending any class.

By booking a class or attending a session, you confirm that you are physically fit to participate and that you do so at your own risk.

2. Class Bookings

All classes must be booked in advance through our official booking platform.

Bookings are subject to availability and will only be confirmed once the booking is successfully completed through the system.

Clients are responsible for checking the class type, date, time, instructor, location, and package validity before confirming a booking.

Aluna Studios reserves the right to change instructors, class types, schedules, or class formats where necessary. Where possible, affected clients will be notified in advance.

3. Late Arrival Policy

Clients are encouraged to arrive at least 10 minutes before class starts.

For safety reasons, clients who arrive more than 10 minutes after the scheduled class start time may be denied entry. This is to ensure proper warm-up, equipment setup, and the safety of all participants.

If entry is denied due to late arrival, the class credit may still be forfeited.

4. Eligibility & Safety

Clients must be at least 16 years old to attend classes, unless otherwise approved by Aluna Studios.

Clients are required to inform the instructor before class if they have any injuries, pain, pregnancy, recent surgery, medical conditions, or physical limitations that may affect their participation.

Participation in any class or session is voluntary and at the client’s own risk.

Group classes may not be suitable for clients who are pregnant, recently postpartum, recovering from major injury, recovering from surgery, or managing medical conditions that require specialised attention.

Clients with pregnancy, major injuries, medical conditions, or rehabilitation needs are strongly encouraged to book a private session before joining group classes.

Aluna Studios and its instructors reserve the right to advise a client not to participate in a class if there are safety concerns.

5. Studio Etiquette

Grip socks are required for all equipment-based classes for hygiene and safety reasons.

Clients should wear suitable exercise attire that allows safe and comfortable movement.

Phones must be switched to silent mode during class.

Clients are expected to respect instructors, staff, and fellow clients at all times.

Aluna Studios reserves the right to refuse entry or remove any client from class if their behaviour is disruptive, unsafe, disrespectful, or inappropriate.

6. Packages, Credits & Payments

All packages and credits purchased from Aluna Studios are:

  • Non-refundable

  • Non-transferable

  • Non-shareable

  • Non-exchangeable

  • Non-extendable, unless approved under medical exception

  • Subject to the stated expiry date or validity period

Credits must be used within the validity period stated at the point of purchase.

Unused credits will automatically expire after the package validity period ends.

Package validity, pricing, promotions, and inclusions may vary depending on the package purchased.

Aluna Studios reserves the right to amend package prices, promotions, and validity periods at any time. Any changes will not affect packages that have already been purchased, unless otherwise stated.

7. Package Activation

Where applicable, clients may be given a fixed activation period after purchase.

If a package is not activated within the stated activation period, the package may automatically expire.

Once a package is activated, its validity period will begin according to the package terms stated at the point of purchase.

Clients are responsible for monitoring their package expiry dates through the booking platform.

8. Group Class Cancellation Policy

Group class cancellations must be made at least 12 hours before the scheduled class start time.

If cancellation is made at least 12 hours before class, the class credit will be returned to the client’s account.

Late cancellations made less than 12 hours before class will result in the class credit being forfeited.

No-shows will result in the class credit being forfeited.

Late cancellation and no-show credits are strictly non-refundable and non-appealable, except at the sole discretion of Aluna Studios.

9. Private Session Policy

Private sessions must be booked in advance and are subject to instructor and studio availability.

Instructor assignment is subject to availability and may be changed where necessary.

Private session cancellations or rescheduling requests must be made at least 48 hours before the scheduled session time.

If cancellation or rescheduling is made at least 48 hours in advance, the session credit will be returned to the client’s account.

Late cancellations made less than 48 hours before the session will result in the session being charged in full.

No-shows will result in the session being charged in full.

10. Medical Exceptions

Package extensions, refunds, or special arrangements may be considered only under exceptional medical circumstances.

A valid medical certificate or supporting medical documentation must be provided.

All medical exception requests are subject to management review and approval.

Submission of a medical certificate does not guarantee approval of an extension, refund, or waiver.

Approved extensions, if any, will be granted at the sole discretion of Aluna Studios.

11. Studio Cancellations

If Aluna Studios cancels a class or session, the affected credit will be returned to the client’s account.

Where possible, clients will be notified of studio cancellations in advance.

Aluna Studios is not liable for any transport costs, parking costs, loss of time, or other indirect losses arising from a cancelled or rescheduled class.

12. Promotions & Discounts

Promotions, discounts, opening specials, referral rewards, or campaign offers are valid only during the stated promotional period.

Promotions cannot be exchanged for cash, combined with other offers, or applied retrospectively unless otherwise stated.

Aluna Studios reserves the right to amend, withdraw, or cancel any promotion at any time.

13. Liability Waiver

By participating in classes, private sessions, workshops, or any activity at Aluna Studios, clients acknowledge and accept that all physical activity carries inherent risk.

Aluna Studios, its directors, instructors, staff, and representatives shall not be liable for any injury, illness, accident, loss, damage, or death arising from participation in any class, session, workshop, or studio activity, except where liability cannot be excluded under applicable law.

Clients are responsible for listening to their own bodies and stopping any movement that causes pain, dizziness, discomfort, or distress.

Clients are responsible for seeking medical clearance before participating if they have any health concerns, injuries, pregnancy, or medical conditions.

14. Personal Belongings

Clients are responsible for their own personal belongings while at the studio.

Aluna Studios is not liable for any loss, theft, or damage to personal belongings, valuables, or items left unattended.

15. Photography & Content

Aluna Studios may occasionally take photos or videos within the studio for marketing, social media, training, or documentation purposes.

Where clients are clearly featured, consent will be requested where reasonably practicable.

Clients who do not wish to appear in any photo or video content should inform Aluna Studios in advance.

Clients are not allowed to film or photograph other clients without their consent.

16. Shipping Policy

This section applies to physical products purchased from Aluna Studios, if applicable.

Processing Time

Orders are typically processed within 2 to 5 working days after payment confirmation.

Processing times may be longer during launch periods, promotional periods, public holidays, or high-volume periods.

Delivery Within Singapore

Standard delivery usually takes 2 to 5 working days after dispatch.

Express delivery, where available, usually takes 1 to 2 working days after dispatch.

Delivery timelines are estimates and may vary depending on courier availability, delivery address, and external delays.

Shipping Fees

Shipping fees will be calculated at checkout based on order size, delivery method, and location.

Tracking

Tracking details will be provided via email, WhatsApp, or the relevant sales platform once the order has been dispatched, where applicable.

Lost or Delayed Parcels

Aluna Studios is not responsible for delays caused by courier services, incorrect delivery details, failed delivery attempts, weather conditions, or other circumstances beyond our control.

We will assist where possible in following up with the courier service.

Incorrect Address

Customers are responsible for providing accurate and complete delivery details.

Re-delivery fees may apply if an order is returned, delayed, or undeliverable due to incorrect or incomplete information provided by the customer.

Damaged Items

Damaged items must be reported within 48 hours of receipt.

Photo or video evidence must be provided for review.

Aluna Studios reserves the right to assess each case before approving any replacement, refund, or exchange.

17. Privacy Policy

Aluna Studios respects your privacy and is committed to protecting your personal data in accordance with applicable personal data protection laws in Singapore.

Collection of Personal Data

We may collect personal data including, but not limited to:

  • Name

  • Contact number

  • Email address

  • Date of birth or age confirmation

  • Emergency contact details

  • Payment and transaction details

  • Booking history

  • Health-related information provided for safety purposes

  • Marketing preferences

  • Website usage data and cookies

Purpose of Data Collection

Your personal data may be collected, used, or disclosed for the following purposes:

  • Class bookings and scheduling

  • Account creation and client management

  • Payment processing

  • Customer support and service communication

  • Safety screening and instructor awareness

  • Studio updates and operational notices

  • Marketing and promotions, where consent has been given

  • Internal business, accounting, and administrative purposes

  • Compliance with legal or regulatory requirements

Health Information

Health-related information is collected only where relevant for client safety, class participation, and instructor awareness.

Clients are responsible for providing accurate and updated health information before attending classes.

Data Protection

We will take reasonable steps to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Access to personal data is restricted to authorised personnel, service providers, or partners who require such access for legitimate business or operational purposes.

Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data where necessary to:

  • Payment processors

  • Booking platform providers

  • IT, website, and communication service providers

  • Delivery or courier partners

  • Professional advisers, where required

  • Government authorities, regulators, or law enforcement where required by law

Marketing Communications

Clients may receive studio updates, promotions, and marketing communications if they have provided consent or where permitted by law.

Clients may opt out of marketing communications at any time by following the unsubscribe instructions or contacting Aluna Studios directly.

Access & Correction

Clients may request access to or correction of their personal data by contacting Aluna Studios.

We may require verification of identity before processing any access or correction request.

Cookies

Our website may use cookies or similar technologies to improve user experience, analyse website performance, and support marketing efforts.

Clients may adjust their browser settings to refuse cookies, although some website features may not function properly as a result.

18. Contact

For questions regarding bookings, packages, policies, privacy, or customer support, please contact:

Aluna Studios
Email: support@alunastudios.sg
WhatsApp: +65 87745562
Website: https://www.alunastudios.sg/